[vc_row section="" full_width="" top_svg="" bottom_svg="" bg_svg="" color="" text_color="" bg_opacity="" parallax="" bg_image_repeat="" vertical_align="" global_atts="" id="" css_class="" style="" tooltip="" tooltip_color="color1" tooltip_text_color="color3" bg_color=""][vc_column align="" global_atts="" id="" css_class="" style="" tooltip="" tooltip_color="color1" tooltip_text_color="color3" width="1/1"][ish_blog_media global_atts="" id="" css_class="" style="" tooltip="" tooltip_color="color1" tooltip_text_color="color3"][vc_column_text tooltip_color="color1" tooltip_text_color="color3"]Alison McKenzie-Folan is the director of customer transformation at Wigan Council – having worked her way up the